Refund policy

Thank you for shopping with Useful Hub™. We are committed to providing quality products and excellent service. This Returns, Refunds & Warranty Policy complies with the Consumer Protection Act 68 of 2008 ("CPA") of South Africa.

1. GENERAL RETURN ELIGIBILITY

To qualify for a return, products must:

~ Be returned within the applicable return period.

~ Include all original accessories, packaging, manuals and components.

~ Not be damaged due to misuse, negligence, abuse, improper storage, unauthorized modifications or normal wear and tear.

~ Be accompanied by proof of purchase.

Useful Hub™ reserves the right to inspect all returned items before approving a refund, repair, replacement or exchange.

2. CHANGE OF MIND RETURNS

If you purchased the product online and simply changed your mind, you may request a return within 7 days of receiving the product, as provided for under the Electronic Communications and Transactions Act (ECTA).

The following conditions apply:

~ The product must be unused and in resalable condition.

~ All original packaging, protective films and accessories must be included.

~ The customer is responsible for return shipping costs.

~ Original delivery fees are non-refundable.

~ Useful Hub™ may deduct reasonable costs incurred in restoring the product to a saleable condition if it is returned opened, damaged or incomplete.

Refunds will only be processed after the returned item has been inspected and approved.

3. DEFECTIVE OR FAULTY PRODUCTS

In accordance with Section 56 of the Consumer Protection Act, customers are entitled to protection against defective goods.

If a product develops a manufacturing defect within 1 week of delivery, customers may choose one of the following remedies:

~ Repair

~ Replacement

~ Refund

Useful Hub™ reserves the right to inspect and test the product to confirm the existence of a manufacturing defect.

The CPA warranty does not apply to defects caused by:

~ Accidental damage

~ Liquid damage

~ Physical abuse

~ Dropping the product

~ Unauthorized repairs or modifications

~ Improper charging practices

~ Use contrary to supplied instructions

~ Normal wear and tear

~ Cosmetic scratches, scuffs or discoloration occurring through normal use

4. DAMAGED OR INCORRECT ITEMS

Customers must notify Useful Hub™ within 48 hours of delivery if:

~ The wrong item was received.

~ The product arrived damaged.

~ The product was incomplete.

Photographic evidence may be required before a claim can be processed.

Failure to report shipping damage within a reasonable time may affect the outcome of the claim.

5. NON-RETURNABLE ITEMS

The following items may not be eligible for return unless defective:

~ Products damaged by misuse or negligence.

~ Products with missing parts or accessories.

~ Products altered or modified by the customer.

~ Products returned without proof of purchase.

~ Products showing excessive wear inconsistent with normal inspection.

6. REFUND PROCESSING

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider and banking institution.

Useful Hub™ reserves the right to withhold refunds until returned goods have been received and inspected.

7. SHIPPING COSTS

Where a return is due to a verified manufacturing defect, incorrect shipment or error by Useful Hub™, reasonable return shipping costs will be covered by Useful Hub™.

Where a return is due to customer preference, change of mind or incorrect ordering by the customer, all shipping costs remain the responsibility of the customer.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law:

~ Useful Hub™ shall not be liable for indirect, incidental or consequential damages arising from the use of the product.

~ Useful Hub's total liability shall not exceed the purchase price paid for the product.

~ Customers are responsible for ensuring compatibility of the product with their device prior to purchase.

Nothing in this policy limits any rights afforded to consumers under applicable South African law.

9. CONTACT US

For returns, warranty claims or support enquiries, please contact:

Useful Hub™
Email: usefulhub.sa@gmail.com


Please include:

~ Full Name

~ Order Number

~ Contact Details

~ Description of Issue

~ Photos or Videos (where applicable)

Our support team will guide you through the return process.